2.7 KiB
Common Support Answers
Diagnostics Missing In Issue
You have filed an issue against the card, but failed to include the required diagnostics and/or missed this warning in the new issue template:
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*** This is the smallest amount of information needed to help you!
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Without the diagnostic data, it is substantially more time consuming to try to "guess" the basic parameters necessary to help you. I really want this card to incrementally improve, and I think time is better spent working on reproducible issues or new features, than guessing what versions/options you are using. The new issue template asks for the minimum possible information to support you:
- Diagnostics: On the card, hold down the Iris (default) menu button for a few seconds then paste the diagnostics into the issue between the backticks.
- Description of the problem: I need to understand the issue in sufficient detail.
This seems like a reasonably low bar for help, so if your issue gets closed for not providing this information, please do not be offended. I want to help, just need to prioritize my limited development time well. Feel free to re-open your issue, providing the requested information.
Misconceptions About Open Source
- The fixes aren't fast enough!
- The features aren't good enough!
- The quality control / testing is not sufficient!
- There are too many / too few releases!
- It breaks too frequently!
- This just isn't good enough!
- My tone is disrespectful!
This is the joy of open source. A sense of entitlement regarding when/how soon fixes should be provided, or new features developed, is misunderstanding the fundamental dynamics of open source. I am sorry you feel this way, but open source software (including this card) is typically provided "as-is". Take it or leave it. If you want things to go faster / differently, please contribute. If you don't want to contribute to the shared codebase, fork it and make your own. Or pay for a (different) Enterprise grade solution to your problem. This is certainly not that -- a card, developed in hobbiest-level time, with hobbiest-level skills and ... at best ... hobbiest level support.
If you find yourself complaining, your expectations are incorrect! This is undoubtedly frustrating (and I have often shared in this frustration), but it is nonetheless just the way open source is. Take it or leave it.
Thank you for understanding!