# Common Support Answers ## Diagnostics Missing In Issue You have filed an issue against the card, but failed to include the required diagnostics and/or missed this warning in the new issue template: ``` ``` Without the diagnostic data, it is substantially more time consuming to try to "guess" the basic parameters necessary to help you. I _really_ want this card to incrementally improve, and I think time is better spent working on reproducible issues or new features, than guessing what versions/options you are using. The new issue template asks for the minimum possible information to support you: - **Diagnostics**: On the card, fetch the diagnostics and paste into the issue between the backticks. You can fetch the diagnostics in either of two ways: - Hold down the Iris (default) menu button for a few seconds. - Open the card editor and click the 'Toggle Diagnostics' button. - **Description of the problem**: I need to understand the issue in sufficient detail. This seems like a reasonably low bar for help, so if your issue gets closed for not providing this information, please do not be offended. I want to help, just need to prioritize my limited development time well. Feel free to re-open your issue, providing the requested information. ## Misconceptions About Open Source - The fixes aren't fast enough! - The features aren't good enough! - The quality control / testing is not sufficient! - There are too [many](./troubleshooting.md?id=too-many-releases) / too few releases! - It breaks too frequently! - This just isn't good enough! - My tone is disrespectful! This is the joy of open source. A sense of entitlement regarding when/how soon fixes should be provided, or new features developed, is misunderstanding the fundamental dynamics of open source. I am sorry you feel this way, but open source software (including this card) is typically provided "as-is". Take it or leave it. If you want things to go faster / differently, [please contribute](https://github.com/dermotduffy/advanced-camera-card/issues/1248). If you don't want to contribute to the shared codebase, fork it and make your own. Or pay for a (different) Enterprise grade solution to your problem. This is certainly not that -- a card, developed in hobbiest-level time, with hobbiest-level skills and ... at best ... hobbiest level support. If you find yourself complaining, your expectations are incorrect! This is undoubtedly frustrating (and I have often shared in this frustration), but it is nonetheless just the way open source is. Take it or leave it. Thank you for understanding!